{"id":3937,"date":"2023-08-29T08:41:11","date_gmt":"2023-08-29T05:41:11","guid":{"rendered":"https:\/\/avloon.com\/?page_id=3937"},"modified":"2026-09-12T21:58:30","modified_gmt":"2026-09-12T18:58:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/avloon.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"avs-doc avs-doc-3937\">\n<div class=\"avs-el avs-sec avs-e-20ac6f5 avs-gap-default\">\n<div class=\"avs-sec__in\">\n<div class=\"avs-el avs-col avs-e-48c9def\" style=\"--avs-cw:100%\">\n<div class=\"avs-col__in\">\n<div class=\"avs-el avs-w avs-w--image avs-e-80ebc9a avs-w--auto\">\n<div class=\"avs-w__in\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/i0.wp.com\/avloon.com\/wp-content\/uploads\/2024\/07\/home.png?resize=64%2C64&#038;ssl=1\" class=\"attachment-full size-full wp-image-11586\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/avloon.com\/wp-content\/uploads\/2024\/07\/home.png?w=64&amp;ssl=1 64w, https:\/\/i0.wp.com\/avloon.com\/wp-content\/uploads\/2024\/07\/home.png?resize=30%2C30&amp;ssl=1 30w, https:\/\/i0.wp.com\/avloon.com\/wp-content\/uploads\/2024\/07\/home.png?resize=20%2C20&amp;ssl=1 20w\" sizes=\"auto, (max-width: 64px) 100vw, 64px\" \/><\/div>\n<\/div>\n<div class=\"avs-el avs-w avs-w--heading avs-e-ce91fa0 avs-w--auto\">\n<div class=\"avs-w__in\">\n<h4 class=\"avs-h\"><a href=\"https:\/\/avloon.com\/en\/\">Home<\/a><\/h4>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-w avs-w--icon avs-e-21705ed avs-w--auto avs-view-default\">\n<div class=\"avs-w__in\">\n<div class=\"avs-icow\"><span class=\"avs-ico\"><svg class=\"avs-svg\" viewbox=\"0 0 320 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z\"\/><\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-w avs-w--heading avs-e-61ba911 avs-w--auto\">\n<div class=\"avs-w__in\">\n<h4 class=\"avs-h\"><a href=\"https:\/\/avloon.com\/en\/shop\/\">Avloon Store<\/a><\/h4>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-w avs-w--icon avs-e-5fd5da3 avs-w--auto avs-view-default\">\n<div class=\"avs-w__in\">\n<div class=\"avs-icow\"><span class=\"avs-ico\"><svg class=\"avs-svg\" viewbox=\"0 0 320 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z\"\/><\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-w avs-w--heading avs-e-1d6e984 avs-w--auto\">\n<div class=\"avs-w__in\">\n<h4 class=\"avs-h\">FAQs<\/h4>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-w avs-w--heading avs-e-efe0815\">\n<div class=\"avs-w__in\">\n<h1 class=\"avs-h\">FAQs<\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-sec avs-e-b626ba3 avs-gap-default\">\n<div class=\"avs-sec__in\">\n<div class=\"avs-el avs-col avs-e-6fd5812 avs-hide-m\" style=\"--avs-cw:30%\">\n<div class=\"avs-col__in\">\n<div class=\"avs-el avs-sec avs-e-511de11 avs-sec--inner avs-gap-default\">\n<div class=\"avs-sec__in\">\n<div class=\"avs-el avs-col avs-e-0efe006\" style=\"--avs-cw:100%\">\n<div class=\"avs-col__in\">\n<div class=\"avs-el avs-w avs-w--heading avs-e-80f627b avs-w--auto\">\n<div class=\"avs-w__in\">\n<h4 class=\"avs-h\">FAQs<\/h4>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-w avs-w--icon avs-e-cf26cc8 avs-w--auto avs-view-default\">\n<div class=\"avs-w__in\">\n<div class=\"avs-icow\"><span class=\"avs-ico\"><svg class=\"avs-svg\" viewbox=\"0 0 320 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z\"\/><\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-sec avs-e-adda69c avs-sec--inner avs-gap-default\">\n<div class=\"avs-sec__in\">\n<div class=\"avs-el avs-col avs-e-347a54a\" style=\"--avs-cw:100%\">\n<div class=\"avs-col__in\">\n<div class=\"avs-el avs-w avs-w--heading avs-e-4065f3b avs-w--auto\">\n<div class=\"avs-w__in\">\n<h4 class=\"avs-h\">About Avloon<\/h4>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-w avs-w--icon avs-e-03bfed1 avs-w--auto avs-view-default\">\n<div class=\"avs-w__in\">\n<div class=\"avs-icow\"><span class=\"avs-ico\"><svg class=\"avs-svg\" viewbox=\"0 0 320 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z\"\/><\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-sec avs-e-434f1f6 avs-sec--inner avs-gap-default\">\n<div class=\"avs-sec__in\">\n<div class=\"avs-el avs-col avs-e-fcdc2f7\" style=\"--avs-cw:100%\">\n<div class=\"avs-col__in\">\n<div class=\"avs-el avs-w avs-w--heading avs-e-ca034ee avs-w--auto\">\n<div class=\"avs-w__in\">\n<h4 class=\"avs-h\">Brands<\/h4>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-w avs-w--icon avs-e-42313ce avs-w--auto avs-view-default\">\n<div class=\"avs-w__in\">\n<div class=\"avs-icow\"><span class=\"avs-ico\"><svg class=\"avs-svg\" viewbox=\"0 0 320 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z\"\/><\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-sec avs-e-bbf1b46 avs-sec--inner avs-gap-default\">\n<div class=\"avs-sec__in\">\n<div class=\"avs-el avs-col avs-e-a1d4d6b\" style=\"--avs-cw:100%\">\n<div class=\"avs-col__in\">\n<div class=\"avs-el avs-w avs-w--heading avs-e-642deef avs-w--auto\">\n<div class=\"avs-w__in\">\n<h4 class=\"avs-h\">Customer Service<\/h4>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-w avs-w--icon avs-e-bdde6ef avs-w--auto avs-view-default\">\n<div class=\"avs-w__in\">\n<div class=\"avs-icow\"><span class=\"avs-ico\"><svg class=\"avs-svg\" viewbox=\"0 0 320 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z\"\/><\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"avs-el avs-col avs-e-a41d22f\" style=\"--avs-cw:70%\">\n<div class=\"avs-col__in\">\n<div class=\"avs-el avs-w avs-w--accordion avs-e-9761cbe\">\n<div class=\"avs-w__in\"><div class=\"avs-faq\" data-group=\"general\"><details class=\"avs-acc\" open><summary class=\"avs-acc__head\"><span class=\"avs-acc__icon\" aria-hidden=\"true\"><span class=\"avs-acc__closed\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M256 80c0-17.7-14.3-32-32-32s-32 14.3-32 32V224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32H192V432c0 17.7 14.3 32 32 32s32-14.3 32-32V288H400c17.7 0 32-14.3 32-32s-14.3-32-32-32H256V80z\"\/><\/svg><\/span><span class=\"avs-acc__opened\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M432 256c0 17.7-14.3 32-32 32L48 288c-17.7 0-32-14.3-32-32s14.3-32 32-32l352 0c17.7 0 32 14.3 32 32z\"\/><\/svg><\/span><\/span><h3 class=\"avs-acc__title\">Rewards Program<\/h3><\/summary><div class=\"avs-acc__body\"><p class=\"p1\" dir=\"rtl\">Rewards Program<\/p><p class=\"p1\" dir=\"rtl\">Join the Rewards Program and start earning rewards with every referral! Here's how it works:<\/p><p class=\"p1\" dir=\"rtl\">1. Sign up: Register for the program and receive your own unique code.\u00a0<\/p><p class=\"p1\" dir=\"rtl\">2. Refer friends: Share your code with your friends.<\/p><p class=\"p1\" dir=\"rtl\">3. Earn rewards: When a friend uses your code to shop at <a href=\"http:\/\/Avloon.com\">Avloon.com<\/a> , they get SAR 50 off, and you earn SAR 75 as a reward.<\/p><p class=\"p1\" dir=\"rtl\">4. Redeem rewards: Use the rewards you've earned to shop for products at <a href=\"http:\/\/Avloon.com\">Avloon.com<\/a> or transfer them via PayPal \u2014 rewards are calculated and paid out weekly.<\/p><p class=\"p1\" dir=\"rtl\">If you have any questions, feel free to reach out to our customer service team for more information.<\/p><p class=\"p3\" dir=\"rtl\"><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/avloon.com\/en\/rewards-program\/\"><span style=\"text-decoration: underline;\"><strong>Sign up now<\/strong><\/span><\/a><\/span> and start earning rewards<span class=\"s1\">!<\/span><\/p><\/div><\/details><details class=\"avs-acc\"><summary class=\"avs-acc__head\"><span class=\"avs-acc__icon\" aria-hidden=\"true\"><span class=\"avs-acc__closed\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M256 80c0-17.7-14.3-32-32-32s-32 14.3-32 32V224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32H192V432c0 17.7 14.3 32 32 32s32-14.3 32-32V288H400c17.7 0 32-14.3 32-32s-14.3-32-32-32H256V80z\"\/><\/svg><\/span><span class=\"avs-acc__opened\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M432 256c0 17.7-14.3 32-32 32L48 288c-17.7 0-32-14.3-32-32s14.3-32 32-32l352 0c17.7 0 32 14.3 32 32z\"\/><\/svg><\/span><\/span><h3 class=\"avs-acc__title\">Which countries do you ship to?<\/h3><\/summary><div class=\"avs-acc__body\"><p>Saudi Arabia, Qatar, the UAE, Bahrain, Kuwait and Oman.<\/p><\/div><\/details><details class=\"avs-acc\"><summary class=\"avs-acc__head\"><span class=\"avs-acc__icon\" aria-hidden=\"true\"><span class=\"avs-acc__closed\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M256 80c0-17.7-14.3-32-32-32s-32 14.3-32 32V224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32H192V432c0 17.7 14.3 32 32 32s32-14.3 32-32V288H400c17.7 0 32-14.3 32-32s-14.3-32-32-32H256V80z\"\/><\/svg><\/span><span class=\"avs-acc__opened\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M432 256c0 17.7-14.3 32-32 32L48 288c-17.7 0-32-14.3-32-32s14.3-32 32-32l352 0c17.7 0 32 14.3 32 32z\"\/><\/svg><\/span><\/span><h3 class=\"avs-acc__title\">Can I order products that aren't listed on the site?<\/h3><\/summary><div class=\"avs-acc__body\"><p>Yes \u2014 you can order any product not listed on the site through our Order It For Me service<\/p><\/div><\/details><details class=\"avs-acc\"><summary class=\"avs-acc__head\"><span class=\"avs-acc__icon\" aria-hidden=\"true\"><span class=\"avs-acc__closed\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M256 80c0-17.7-14.3-32-32-32s-32 14.3-32 32V224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32H192V432c0 17.7 14.3 32 32 32s32-14.3 32-32V288H400c17.7 0 32-14.3 32-32s-14.3-32-32-32H256V80z\"\/><\/svg><\/span><span class=\"avs-acc__opened\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M432 256c0 17.7-14.3 32-32 32L48 288c-17.7 0-32-14.3-32-32s14.3-32 32-32l352 0c17.7 0 32 14.3 32 32z\"\/><\/svg><\/span><\/span><h3 class=\"avs-acc__title\">Are the products genuine?<\/h3><\/summary><div class=\"avs-acc__body\"><p>We know our prices draw plenty of attention, and we'd like to assure our valued customers that our attractive pricing says nothing about the quality of what we sell. Our pricing strategy is built to deliver the best possible value to our customers without ever compromising on quality. Every product we sell is genuine and tested to the highest standards, whether by Avloon or by the brand itself. We believe outstanding quality can come at a reasonable price, and that is what we strive to bring you every time.<\/p><\/div><\/details><details class=\"avs-acc\"><summary class=\"avs-acc__head\"><span class=\"avs-acc__icon\" aria-hidden=\"true\"><span class=\"avs-acc__closed\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M256 80c0-17.7-14.3-32-32-32s-32 14.3-32 32V224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32H192V432c0 17.7 14.3 32 32 32s32-14.3 32-32V288H400c17.7 0 32-14.3 32-32s-14.3-32-32-32H256V80z\"\/><\/svg><\/span><span class=\"avs-acc__opened\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M432 256c0 17.7-14.3 32-32 32L48 288c-17.7 0-32-14.3-32-32s14.3-32 32-32l352 0c17.7 0 32 14.3 32 32z\"\/><\/svg><\/span><\/span><h3 class=\"avs-acc__title\">How long will my order take to arrive?<\/h3><\/summary><div class=\"avs-acc__body\"><p>Orders typically arrive within 4 to 12 business days, and we'll keep you updated on your order every step of the way.<\/p><\/div><\/details><details class=\"avs-acc\"><summary class=\"avs-acc__head\"><span class=\"avs-acc__icon\" aria-hidden=\"true\"><span class=\"avs-acc__closed\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M256 80c0-17.7-14.3-32-32-32s-32 14.3-32 32V224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32H192V432c0 17.7 14.3 32 32 32s32-14.3 32-32V288H400c17.7 0 32-14.3 32-32s-14.3-32-32-32H256V80z\"\/><\/svg><\/span><span class=\"avs-acc__opened\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M432 256c0 17.7-14.3 32-32 32L48 288c-17.7 0-32-14.3-32-32s14.3-32 32-32l352 0c17.7 0 32 14.3 32 32z\"\/><\/svg><\/span><\/span><h3 class=\"avs-acc__title\">How can I get products that show as 'Sold Out' on the site?<\/h3><\/summary><div class=\"avs-acc__body\"><p>If you'd like to order a product marked 'Sold Out' on our site, simply message us on WhatsApp with the product link, and we'll reach out to the brand to arrange it for you.<\/p><\/div><\/details><details class=\"avs-acc\"><summary class=\"avs-acc__head\"><span class=\"avs-acc__icon\" aria-hidden=\"true\"><span class=\"avs-acc__closed\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M256 80c0-17.7-14.3-32-32-32s-32 14.3-32 32V224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32H192V432c0 17.7 14.3 32 32 32s32-14.3 32-32V288H400c17.7 0 32-14.3 32-32s-14.3-32-32-32H256V80z\"\/><\/svg><\/span><span class=\"avs-acc__opened\"><svg class=\"avs-svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\" fill=\"currentColor\"><path d=\"M432 256c0 17.7-14.3 32-32 32L48 288c-17.7 0-32-14.3-32-32s14.3-32 32-32l352 0c17.7 0 32 14.3 32 32z\"\/><\/svg><\/span><\/span><h3 class=\"avs-acc__title\">Do you accept returns?<\/h3><\/summary><div class=\"avs-acc__body\"><p>Due to the nature of our products, returns aren't accepted \u2014 but if your product arrives damaged, contact us as soon as you receive your order and we'll process a return for you.<\/p><\/div><\/details><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u062a\u062c\u0631 \u0627\u06a4\u0644\u0648\u0646 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0639\u0646 \u0627\u06a4\u0644\u0648\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u062e\u062f\u0645\u0629 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