Shipping Policy

1. Where we ship and at what cost

• We ship from the United States via the carrier FedEx to Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Bahrain and Oman free of charge with no minimum order.
• Egypt, Jordan, Iraq, Algeria, Morocco and Libya: a flat fee of SAR 187.50 per order, regardless of the number of products, shown before you confirm your purchase.
• Any other country: contact us on WhatsApp before ordering so we can confirm availability and cost.
• No shipping charges are added after your order is confirmed; if carrier restrictions prevent a product from being shipped to your country, we will suggest an alternative or refund you in full.

2. How we prepare your order

• We purchase each product specifically for your order, after it is confirmed, from the manufacturer or its authorized distributors.
• Your order may arrive in more than one shipment, each with its own tracking number.
• Special orders (the "Order It For Me" service) are fulfilled according to the quotation provided via WhatsApp (Terms and Conditions, Section 9).

3. When your order arrives

• In-stock products: within 6–9 business days of order confirmation; pre-orders (Apple releases): within the period stated on the product page at the time of ordering; special orders: within the period stated in the quotation.
• The applicable delivery period is the one shown at checkout and in your order confirmation message. Business days exclude weekends and public holidays in the United States and in the destination country.

4. Customs and tax

• For Gulf customers: the price displayed on the website, and the special-order price in the quotation, include value-added tax, customs duties and delivery, so you pay nothing on receipt.
• Customs may request your national ID or residency number — a routine procedure in the Gulf — in which case we will contact you on WhatsApp as soon as it is needed; providing it to us within 48 hours is sufficient for your order to arrive on time.
• Outside the Gulf: duties and taxes are determined by your country's customs authority and are paid to the carrier on arrival; we send you an estimate before shipping.

5. Address and delivery

• Provide us with a complete address and a mobile number at which you can be reached. Changing the address after shipment is subject to the carrier's approval, and we will inform you in advance of any charges.
• For high-value devices, we ask the carrier to obtain a signature on delivery where it offers this option; other parcels may be delivered without a signature or to a reception desk.
• If delivery cannot be completed, we will resend the shipment; if the cause is attributable to you, this is at the actual cost of resending, which we will inform you of in advance. If delivery is refused or the shipment is returned, we will arrange with you either a resend or a refund in accordance with the Returns and Exchanges Policy, Section 10.

6. Shipment tracking

• You will receive your tracking number by email or WhatsApp as soon as your order ships. Tracking updates may be delayed by 24–48 hours; if the status does not change, contact us and we will follow up with FedEx.

7. Damaged, incomplete or undelivered shipments

• Inspect the parcel on receipt and note any visible damage with the delivery agent.
• Did your parcel arrive damaged, with a product missing (even if it arrived empty) or a quantity short, or was it marked "Delivered" without you receiving it? Notify us within 3 days of delivery via WhatsApp or support@avloon.com with photos of the box and the product — the sooner you notify us, the sooner you are compensated — and keep the packaging until we close the case.
• We handle the claim with the carrier and repair, replace or refund you in full without waiting for its outcome (Returns and Exchanges Policy, Sections 5 and 8).

8. If your order is delayed

• We will notify you of any delay as soon as we become aware of it and follow up on your shipment until it reaches you.
• If delivery exceeds the applicable delivery period by more than 15 days for a reason not attributable to you and not due to force majeure (Terms and Conditions, Section 17), you may cancel the order and receive a full refund, without deduction, to the original payment method within 14 days of the refund being approved (Returns and Exchanges Policy, Section 11).
• Nothing in this policy affects any mandatory right granted to you under the law of your country of residence.