Terms & Conditions

1. Who we are

Avloon (the "Store", "we") is an online store at avloon.com (the "Site") selling electronic and technology devices, 3D printing and laser equipment, cutting machines and their supplies. We order our products directly from manufacturers or their authorized distributors after your order is confirmed (purchase on demand), fulfill special orders (Section 9), and ship them to you from the United States.

2. Acceptance of the terms

By browsing the Site or placing an order, you confirm that you have read and agreed to these Terms and to the Shipping, Returns & Exchanges and Privacy policies, which together form the agreement between us.

3. Eligibility

You must be 18 years of age or older and have the legal capacity to contract. If you order on behalf of a company, you confirm that you are authorized to bind it.

4. Ordering, formation of the contract and order review

The contract is formed when we send the order confirmation after successful payment. We review every order before we purchase it and may cancel it with a full refund in case of fraud indicators, product unavailability, a pricing or description error, inability to verify your details, or export restrictions. You may cancel your order within 24 hours of payment and before we purchase the product, and the amount is refunded less the processing fees (Section 7); after that, the product has been purchased specifically for you, so we do not accept cancellation or return for change of mind, without prejudice to any mandatory right in your country of residence. We take full responsibility for our own errors, shipping damage and manufacturing defects (see the Returns and Exchanges Policy, Sections 4–6). If delivery is delayed more than 15 days beyond the stated delivery time for reasons not attributable to you and not due to force majeure, you may cancel and receive a full refund (see the Shipping Policy, Section 8).

5. Prices, tax and currency

Our base currency is the Saudi Riyal (SAR), and prices include 15% VAT. For customers in Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain and Oman: the displayed price includes tax, customs duties and shipping to your door, so you pay nothing on delivery. Outside the Gulf, customs duties and taxes are paid on arrival, and we let you know their estimated amount before shipping. The currency switcher shows approximate prices in your local currency; your Saudi card is charged in SAR at the displayed price, while a card in another currency may be subject to your bank's exchange rate and conversion fees.

6. Pricing errors and price changes

If we discover a pricing error for a product before shipping, we let you choose between proceeding at the correct price and cancelling with a full refund within 14 days of your choosing to cancel. We may change prices at any time without affecting a confirmed and paid order.

7. Payment and processing fees

We accept cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and mada (where shown on the checkout page), and Tamara for installments in Saudi Arabia, the UAE, Kuwait and Bahrain under its terms. The price is the same for all payment methods with no fees at purchase, but the payment provider withholds fees that it does not return to us: 6% for cards, Apple Pay, Google Pay and mada, and 7.99% for Tamara. These fees are deducted from the refunded amount only if you cancel or return your order for a reason attributable to you; if we cancel, we make a mistake, the product arrives damaged or defective, or a delay entitles you to cancel, you are refunded in full. We do not store your card details.

8. Pre-orders

The delivery time for a pre-order (such as new Apple releases) is the one stated on the product page at the time of ordering.
The amount is collected at the time of ordering so that the device is reserved for you at a locked price as soon as it becomes available. If the supplier changes the price or specifications or discontinues the model before we purchase it, we let you choose between proceeding under the new terms and receiving a full refund. You may cancel before we purchase it from the supplier, and the amount is refunded less the processing fees (Section 7); after purchase, it is treated as a regular order (see the Returns and Exchanges Policy, Section 9). If supply is delayed, we inform you as soon as we know, and your right to cancel under Section 4 remains.

9. Special orders ("Order It For Me" service)

At your request, we source products not listed on our Site from US and other stores: you send the link via WhatsApp, and we reply with a final written quote in SAR (all-inclusive to your door for the Gulf) and the estimated delivery time. Replying "agreed" before payment is your express acceptance of this Section (see also the Returns and Exchanges Policy, Section 9), and we do not purchase from the supplier until full payment is received. You may cancel at any time before we purchase the product, and the amount is refunded less the processing fees (Section 7); if the supplier changes the price or the product sells out before we purchase it, we let you choose between proceeding at the new price and receiving a full refund with no deduction. Once purchased, the product has been bought specifically for you, so it cannot be cancelled or returned for change of mind; but if it arrives different from the quote (our error), damaged in shipping, or with a manufacturing defect, we take full responsibility for the resolution (Sections 4–6 of that policy), without prejudice to any mandatory right in your country of residence.

10. Product information

Product descriptions and images come from the manufacturer, and specifications or packaging may change without notice. Their software and services are subject to the manufacturer's terms and may not be available in every country; ask us before ordering and we will confirm.

11. Voltage and compatibility

Apple devices and cutting machines work directly in the Gulf, but some devices (for example, Bambu Lab and eufyMake printers) are US versions rated 110–120 V / 60 Hz with a US plug, as stated on each product page. Do not connect them directly to a 220 V outlet, and ask us before ordering so we can guide you to the right converter. Damage caused by incorrect voltage or an unsuitable converter is not considered a manufacturing defect (see the Returns and Exchanges Policy, Section 7).

12. Warranty

If a defect appears within 24 hours of delivery, we resolve it: we collect the product and replace it or refund the full amount (see the Returns and Exchanges Policy, Section 6). After that, you are covered by the manufacturer's warranty under its terms and duration, and we open the warranty claim and follow it up on your behalf. Apple devices are serviced at Apple authorized service centers, and we guide you to the nearest one. If the resolution requires international shipping, you bear its cost; we inform you of it in advance, with no processing fees. Consumables (filament, nozzles, blades, mats) are not covered by the warranty, and shipping damage is handled under Section 5 of that policy.

13. Rewards and referral program

When you refer a friend to us, they get a SAR 50 discount on their first order of SAR 500 or more, and you get 1.5% of their order value as store credit (between SAR 25 and SAR 150 per order), added 14 days after their order is delivered and forfeited if that order is cancelled or returned. The credit is not cash, cannot be transferred or paid out via PayPal, and is valid for 12 months. Self-referrals and referrals through more than one account do not count. We may amend or discontinue the program for subsequent orders by notice on the Site.

14. Account and acceptable use

You are responsible for keeping your account confidential and for all activity through it, so notify us immediately of any unauthorized use. You may not use the Site for any unlawful purpose, provide false information, or interfere with its operation. We may suspend any account used for abuse or manipulation of rewards, without affecting an existing paid order.

15. Intellectual property

The Site's content, design and the Avloon logo are owned by or licensed to the Store, while product names, trademarks and images belong to their respective owners and are used for identification only. To reuse any material, request our written permission.

16. Limitation of liability

To the extent permitted by law, our total liability for any order is limited to the amount paid for it, excluding indirect or consequential damages, without prejudice to any mandatory right in your country of residence.

17. Force majeure

In circumstances beyond our control (natural disasters, customs closures, sanctions, carrier stoppages), we inform you immediately and let you choose between waiting and cancelling whatever has not yet been shipped, with a full refund of its value.

18. Communications and messages

We contact you about your order by email, SMS or WhatsApp. Marketing messages are sent only with your consent, and you can unsubscribe at any time.

19. Governing law and disputes

These Terms are governed by the laws in force at the Store's place of registration in the United States of America, without prejudice to the mandatory consumer rights of your country of residence. For any complaint, contact us first at support@avloon.com or via WhatsApp, and we will seek to resolve it amicably within 14 business days; anything that cannot be resolved goes to the competent court.

20. General provisions

• Severability: the invalidity of any provision does not affect the remaining provisions.
• Entire agreement: these Terms and the policies in Section 2, together with the product page and the order confirmation (and the quote for special orders), constitute the entire agreement between us.
• Assignment: we may transfer our rights and obligations to a successor without affecting your rights; you may not transfer yours without our written consent.
• Notices and amendments to the Terms: our notices are sent to the email or WhatsApp number registered with your order, and your notices to us go to support@avloon.com; we may update the Terms, and the updated version applies only to orders placed after it is published.
• Language: Arabic is the authoritative version and English is a translation for reference; in case of conflict, Arabic prevails.

21. Contact us

Avloon — Email: support@avloon.com — WhatsApp: via the Site button — Instagram: @1avloon.

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